Monday to Thursday 08.30 to 17.00, Friday 08.30 to 16.30, Online 24/7/365. Feel free to call, we are really helpful!
Deliveries are 2 -7 working days, depending on if they come from our Kent or German warehouse.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By continuing to access or use this site, or any service on this site, you signify your acceptance of these Terms and Conditions of Use. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS STATED HERE, DO NOT CONTINUE TO USE THIS WEBSITE AND SERVICE.
The information contained in this site may contain technical inaccuracies and typographical errors. All information made available from within this website is provided without warranty of any kind, either express or implied on the part of Modern Lighting Solutions Ltd. Due to the nature of manufacture all weights and sizes displayed on the site are approximate.
The Modern Lighting Solutions website is the property of Modern Lighting Solutions Ltd whose office and trade counter is located at Unit 4 Kendon Business Park, Medway City Estate, Rochester, ME2 4JF
In the event of comment or complaint about the modernlightingsolutions.co.uk website please contact our trading office as follows: By Mail: Modern Lighting Solutions Ltd Unit 4 Kendon Business Park, Medway City Estate, Rochester, ME2 4JF. By Telephone: 0203 805 2288. By e-mail: email@example.com
JURISDICTION OF CONTRACT If not actually the case, the contract under which you use this website shall be deemed to have been made in England and the construction, validity and performance of these terms and conditions of use shall be governed in all respects by English law and the English courts shall have non-exclusive jurisdiction in respect of any dispute between you and Modern Lighting Solutions Ltd concerning your use of this website.
REVISION OF TERMS AND CONDITIONS Modern Lighting Solutions Ltd may revise these Terms and Conditions of Use at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions of Use.
CHANGES AND TERMINATION OF SERVICE Modern Lighting Solutions Ltd may make changes in, or withdraw any, of the services described, or products shown on the modernlightingsolutions.co.uk website and shop and at any time without notice.
PRICES All prices displayed are shown in GB Pounds Sterling and are shown with and without Value Added Tax (where applicable) charged at the rate of 20%. Delivery is charged at checkout and varies from £8.95 to £15.00 net. Modern Lighting Solutions Ltd reserves the right to change the advertised price at any time. Rapid delivery is charged according to the items ordered.
BUYING FROM US
Our website has been designed to offer the option of easy online purchasing. If you are not comfortable about buying online then you are free to call us to make your purchase between the hours of 09.00 and 17.00 Monday to Friday. Alternatively you can collect your items from our trade counter in Rochester. Outside of these hours please leave your details and we will call when our office re-opens.
Occasionally we offer discounts across our site, this is sometimes done automatically or occasionally by us posting a discount code for insertion during check-out. We also email promotions to our customers from time to time if they have subscribed to our mailing list.
We use the full PayPal payment system. You can pay via your PayPal account or just buy using your credit or debit card. Alternatively feel free to call us and place your order via the phone or we can invoice you and you can pay via BACs. We take all the usual credit and debit cards.
If buying online, when you check out you will be directed to our payment page. Section 5 is for your card details, this area is an iframe and is directly linked to PayPal, although it looks like it is on our page it is actually a PayPal window embedded in our page. This is done for security and your peace of mind.
During online checkout our site is protected by GeoTrust SSL Extended Validation certificates, we have the highest level. When you enter your card details you are within the PayPal iframe window, this allows PayPal to process your transaction. If you checked out via PayPal Direct you will be on their security system. We do not hold your card information. If you order and pay by phone we will input your credit or debit card details into the terminal system provided by PayPal, we do not store your card or banking information on our systems or website for security reasons.
If you are a trade customer and wish to pay via bank transfer or company card please contact us. We are unable to take cheques.
Most of our items will be shipped from our UK warehouse in Rochester via a third party courier company, in all cases your goods should be with you in two to seven working days unless specified. Some of our goods are sent direct to you from the manufacturers we deal with. Again these items are normally delivered within two to seven working days or sooner. Goods will only be delivered to the address on the order placed electronically or via telephone to our office. We can not be held responsible for delivery companies making failed or late deliveries. If they attempt to deliver and there is no one to sign they will attempt delivery again the next working day. If after three attempts delivery has not been successful then the product will be returned to our warehouse.
As we use third-party courier companies to deliver our products we can not be held responsible for goods not being delivered on time through no fault of our own or third parties. If goods are paid for in advance we will do our upmost to arrange delivery on time. Goods are delivered by third party couriers, we do not deliver goods ourselves.
If an item is not in stock we will endeavour to contact you within 24 hours with a new delivery date. If this new delivery date is unacceptable and the goods have already been paid for then we will refund you in full. We can not be held responsible for goods not arriving on time due to errors in our system or that of the delivery companies. It is always advisable never to book your installing electrician until you are in possession of the goods.
Delivery is from £8.95 +vat up to £15.00 +vat, depending on the products ordered and where they are going. Some of our Global Track products are slightly more expensive to deliver, this will be adjusted when you make the purchase. Modern Lighting Solutions reserve the right to charge additional delivery costs for areas outside of the British mainland, and the Scottish Islands and Highlands.
If you cancel your order during check-out your payment will not have been deducted from your card.
THE GOODS SUPPLIED BY US
All items supplied by Modern Lighting Solutions Ltd are deemed to be of an electrical nature and therefor should be installed by a registered electrician. Should your electrician make a mistake during installation and damage the goods this will be the responsibility between the electrician and the purchaser of the goods. Should goods keep failing due to poor or incorrect installation we will be unable to repair or replace free of charge. Please ensure your electrician is fully qualified and gives you a certificate of installation.
If goods are found to be faulty in the first few days after delivery they will be collected and replaced. After 14 days, but before the end of the manufacturer's warranty, if goods are found to be faulty please contact us via phone, or email firstname.lastname@example.org. We will issue a returns number to you along with our Rochester warehouse address so you can return the goods for repair or replacement. If our Rochester warehouse are not able to fix the unit we will return it to the manufacturer for inspection and repair. If the manufacturer are not able to repair it they will replace it. All goods carry a minimum one year warranty unless stated otherwise.
If you order as an ordinary private consumer, you may cancel your order within seven days of making it and receive a refund. Goods must be unused and in their original unmarked packaging. If you do wish to cancel please email email@example.com requesting a returns number. You will be responsible for the cost of returning the items safely to our Rochester warehouse address that we give you. Once the goods are back we will check them over and then refund your original transaction, minus any delivery charge we incurred.
All products ordered, in error or not required, which have been ordered by or delivered to companies or businesses will be subject to a 25% handling charge with the cost of return carriage to be incurred by the customer. For the avoidance of doubt, orders with a corporate email address given are included. No returns will be accepted after fourteen days have elapsed following delivery, for whatever reason.
Returned goods will not be accepted without a Returns Note number which can be obtained from ourselves. Please email firstname.lastname@example.org. All goods will need to be returned to Unit 4 Kendon Business Park, Medway City Estate, Rochester, ME2 4JF unless we send you another address.
Once issued, the goods in question must be received by us within seven days otherwise the Returns Note is cancelled and NO FURTHER REFUND OR RETURN will be accepted.
Please note we are not able to take back cable as it is cut to length, neither can we take back lamps, unless we have supplied the wrong lamps.
When you receive your goods, if the package appears to be damaged or tampered with, either refuse the package or sign "damaged" or "incomplete". If you sign for an item as "unchecked" it will not form a valid basis for a claim. If, when you open your package, you discover any damage, please call or email us immediately. We have to make insurance claims within 72 hours of delivery. We are not able to pursue claims for damage in transit after this time. Should you wish to return a damaged product please telephone us on 0203 805 2288 or email us at email@example.com and we will advise you on the returns procedure for that product. If, immediately after installation, you discover a fault with your fitting Modern Lighting Solutions Ltd can not be held responsible for the cost of installation or de-installation. We will arrange to collect the goods which will need to be put back in the original packaging. In all cases goods need to be physically checked for damage within 24 hours or we will not be able to accept them back.
If you have a complaint please email us at firstname.lastname@example.org. We endeavour to respond to complaints as quickly as possible.
All goods sold on this website, or via any other means, remain the property of Modern Lighting Solutions Ltd or their suppliers until the goods are paid for. The risk element (if any) of the goods is transferred to the customer upon delivery, but the ownership shall still remain with Modern Lighting Solutions Ltd or our suppliers until payment is received.
Modern Lighting Solutions Ltd will not be liable to you, or any third party, for any direct, indirect, consequential, special or other damage resulting from the transmission from this website to your computer systems of viruses, worms, trojans or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a program or any data howsoever stored whether saved on a computer system or otherwise. You accept the risk that data or information transmitted electronically via the Modern Lighting Solutions Ltd website, email or otherwise may be lost, miss-directed, intercepted or interfered with before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Modern Lighting Solutions Ltd does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other loss or damage resulting from third parties' interception of or access to data of whatever nature.
In using the Modern Lighting Solutions Ltd site you acknowledge that the Internet or Modern Lighting Solutions Ltd (and its Internet Service Providers' or other suppliers') systems, software, services, servers and equipment may on occasions not be accessible or operate in full or in part as a result of, but not limited to, physical breakdown, maintenance, hardware or software upgrades, network or telecommunication connectivity and transmission problems or other factors within or beyond the control of Modern Lighting Solutions Ltd and you acknowledge that Modern Lighting Solutions Ltd will not be held liable for any failure or inability to provide continuous, uninterrupted, fault free services under these or any other circumstances. Accessing and viewing of information on the Modern Lighting Solutions Ltd site is reliant on browser operating software on the user's personal computer, personal digital assistant, mobile phone or set top box. Modern Lighting Solutions Ltd cannot be held responsible for any failure to download or access this information by the user due to incompatibilities of the user's equipment or browser with the format of data transmitted.
USE OF SECURE AREAS, EMAIL ADDRESS AND PASSWORDS
Use of any secure or password-protected area of the Site is restricted to the individual who has entered their email address and password and has been given permission to enter such area (the Authorised Party). The password cannot be distributed to others, and the Authorised Party is responsible for any and all damages to themselves, their organisation or lighting and more resulting from the distribution of his or her password.
CUSTOMER PAYMENT TERMS
Payment for goods on the Modern Lighting Solutions Ltd website is by Debit or Credit Card only, unless agreed by the owners of Modern Lighting Solutions Ltd. Payment can be made in UK Pounds only through our secure transaction service currently operated by PayPal and is subject to the terms and conditions of their service. You agree to review and to comply with the terms and conditions of any specific agreement that you enter into with PayPal and/or other Modern Lighting Solutions Ltd payment service provider in connection with the licensing or purchase of any product or service. You will be asked by PayPal to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to PayPal or any other payment service provider contracted by Modern Lighting Solutions Ltd will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred.
TAX AND DUTY
All invoices to, and payments from, customers in the United Kingdom and The Isle of Man (UK) for services are subject to VAT at the prevailing rate. Customers outside of the UK are responsible for paying any applicable taxes or duties relating to their purchases.
Although the Site is accessible worldwide, not all goods displayed or referenced in the Site are available to all persons or in all geographic locations or jurisdictions. Modern Lighting Solutions Ltd reserves the right to limit the provision of any offer of goods or service to any person, geographic area or jurisdiction it so desires. You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Modern Lighting Solutions website or your breach of these Terms and Conditions of Use.
LINKS TO AND FROM SITE
The Modern Lighting Solutions Ltd website contains links to other websites and email addresses operated by advertisers and third parties other than affiliates of Modern Lighting Solutions Ltd. These links are provided as a convenience to you. You hereby acknowledge that when you click on a link to access a third party site or email address that Modern Lighting Solutions Ltd does not make any endorsement of, or representation as to the security, quality, legality or propriety of any website or email address of any organisation or individual which may thereby be accessed. Modern Lighting Solutions Ltd does not have any control over independent linked websites and email addresses accessed through the Modern Lighting Solutions Ltd website and has no responsibility or liability to you in respect of any information, products or services purchased or obtained by you from any such linked website or email address, nor for the use of any secure or personally identifying information by the owners of any linked website or email address. If you access third party websites or email addresses you do so at your own risk.
INTELLECTUAL PROPERTY & COPYRIGHT MATERIAL
RESTRICTIONS ON USE
The Modern Lighting Solutions site may be used only for lawful purposes by individuals seeking goods and services displayed on the site. You may download information from the website for your own personal non-commercial use only unless agreed by us. In doing so you hereby agree to observe all the terms and conditions of restrictions of downloading copyright material as set out above. Users must not take any action, nor use any hardware, software, system or routine that will impose an unreasonable or disproportionably large load on, or interfere or attempt to interfere with, the proper working of the Modern Lighting Solutions website, Modern Lighting Solutions and their ISP's and secure payment provider's servers and infrastructure. Users are prohibited from violating or attempting to violate the security of the Modern Lighting Solutions site by any means, including but not limited to: i) any attempt to access, probe, test or breach its security. ii) any attempt to interfere with the service to any user, host or network by submitting a virus to the site or a user's email address, overloading, data flooding, spamming, crashing or mail-bombing. iii) any attempt to log in to servers or accounts which the user is not authorised to access. iv) any attempt to delete or revise any material posted by any other user or entity.
LIMITATION OF LIABILITY
In no event shall Modern Lighting Solutions, its suppliers and any third party contributors to the Modern Lighting Solutions website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption) as a result of your use or inability to use the Modern Lighting Solutions website or your acceptance of goods or services obtained directly or indirectly through the website (and whether such liability arises in contract, warranty, tort or otherwise) Your exclusive remedy for any claim, loss or damages in any way related to any services provided or anticipated to be provided under these conditions shall be limited to the aggregate value of any goods or service purchased from us. Nothing in these terms and conditions shall exclude Modern Lighting Solutions liability for death or personal injury due to its negligence or for fraudulent misrepresentation.